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  0800-700-001    reservations@waldorf.co.nz        Waldorf Australia

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Frequently Asked Questions

What makes an apartment hotel different from a traditional hotel? Do you offer airport transfers? When will you refund my $50 bond? Find the answers to these questions and other frequently asked questions below.

Something missing from the list below? Email us: reservations@waldorf.co.nz
What is an Apartment Hotel?

What is an Apartment Hotel?

Apartment Hotels offer self-contained accommodation, with separate bedrooms, plus kitchen and laundry facilities, and without some of the services of a traditional hotel, such as room service, daily housekeeping and on-site restaurants or bars.

Travellers prefer apartment hotels (aka serviced apartments) for a number of reasons:

  • Peace & Privacy - Separate bedrooms allow privacy and quiet from your travel mates. Weekly housekeeping services mean you will be left to sleep, without disturbance.
  • Value - With rates comparable to traditional hotels, guests can save significantly on their food costs by utilizing our great kitchen facilities - rather than pricey room service or minibars.
  • Spaciousness - Our apartments are much bigger than many hotel rooms - open plan living and separate bedrooms make our apartments much more usable than traditional hotel rooms.
  • Less environmental impact - Guests who are conscious of their carbon footprint will delight in knowing they can do their bit by choosing a Waldorf Apartment.
    • We use refillable soap containers in our bathrooms - saving over 200,000 miniature soap and shampoo bottles from being created, every year!
    • Self-catering means guests can shop to personal preference of ingredients for your meals, to limit plastic usage or to purchase locally made products, just like you do at home.
    • Weekly servicing uses less energy and cleaning products.
  • Homeliness - All of the reasons above mean apartments feel much more like home!

Do your apartment hotels have room service, on-site restaurants or bars?

No, our apartments are equipped with kitchen facilities so you can cook your own meals, but if you prefer to eat out, Auckland City has amazing food. From cheap eats to fine dining and funky bars - check out the latest and greatest bars and restaurants at The Urban List Auckland.

Do you have Conference or Meeting facilities?

No. However many guests use our apartments for small meetings. Living Areas and dining tables serve as great locations for meetings - apartments have wifi, electricity, tea & coffee facilities, kitchens for catering and bathrooms. and the bedrooms can be closed off. Balconies serve as break-out spaces, and nearby restaurants and public spaces can be utilised for business purposes - we recommend Waldorf Stadium’s Two Bedroom Junior Suite as it is our largest apartment.

Daily rates are not available and usual check-in and check-out times apply - so two days accommodation may need to be booked for meeting purposes during usual business hours.

Apartment Amenities
Airport Transfers
Car Parking
Cancellation Policy
Complimentary Upgrades
Corporate Discounts
Conference & Meeting Facilities
Credit Card Fee's
Credit Card Holds
Early Arrival
Free WiFi
Spark Arena Accommodation
Terms and Conditions of Stay

Contact Reservations

Tel: +64-9-337-5300
Fax: +64-9-337-5301
Toll Free: 0800-700-001 (NZ only)
Email: reservations@waldorf.co.nz

NZ Head Office

40 Beach Rd,
Auckland CBD
Auckland 1010